Introducing Respondo

Your users already know what to fix. Most of the time, nobody asks them — or somebody asks by email a week later, when the moment has passed and the answer has faded into “it was fine”.

Respondo exists so you can ask inside your product, right after the moment the question is about: when someone finishes onboarding, tries a feature you just shipped, or reaches the cancel page. A small card opens, asks one or two questions, and gets out of the way.

How it works

1. 1Write the question. Start from one of nine templates — NPS, customer satisfaction, product–market fit, onboarding, feature feedback, cancellation, pricing, docs feedback and open feedback — or from scratch.
2. 2Choose who sees it. Match pages by URL, show it to a share of visitors, wait a few seconds before it opens, and ask each person only once.
3. 3Paste one line. Add the script tag to your layout and publish. Answers arrive as people give them.

What you can ask

• A 0–10 score, for NPS.
• A rating on a 3, 5 or 7 step scale, drawn as numbers or faces.
• Single or multiple choice, with an optional Other box.
• Open text, for the answers you did not think to offer.

Any question can be optional, and branching sends a specific answer to the follow-up it deserves — or ends the survey there. Pick “Too expensive” on a cancellation survey, and the next question can ask which plan would have fitted.

Looks like your product

The widget takes your colours, one of three corner radii, one of three widths, and one of seven positions on the page. Button and text colours can be worked out from your accent and background, so the text stays readable whatever you pick.

For developers

• One script tag is the whole integration.
• A typed client runs the same engine from your code, so you can open a survey on your own trigger — after a checkout, or behind a “Give feedback” button.
• Headless mode hands you the survey session to render in your own components, while Respondo keeps the ordering, skip logic, required answers and submission.
• Identify who is answering with an email, a name and any traits you like — or pass nothing and keep it anonymous.

For your assistant

Respondo runs an MCP server, so Claude and other assistants can read your results, summarise open answers and draft the next survey, signed in as you. New surveys start as drafts, and publishing or deleting is checked with you first.

Built to respect the people answering

Answers are anonymous unless your site says otherwise. The widget sets no cookies — it keeps three small values in the browser, none of which identifies anyone — and by default never shows the same survey twice in one browser.

Pricing

The Free plan includes 2,000 responses a month. Pro is $19 a month for 10,000 responses, and Team is $49 a month for 100,000. Self-hosting, for teams whose answers need to stay on their own servers, is coming soon.

Respondo is built by the team at Sukses360. If you have a question you want asked better, write to us — we would like to hear it.