Customer satisfaction (CSAT). Measure satisfaction with one specific experience.
Use it when
- Right after a moment that matters: a support chat, a checkout, an export.
- You want to compare how different parts of the product feel.
Use this template
Create your account, then pick Customer satisfaction (CSAT) when you make a survey.
The questions. Every one can be reworded, reordered, made optional or branched on.
Question 1 · 5-step rating in faces
How satisfied were you?
Question 2 · Open text
What would have made it better?